Auger spiral seal worn of inner bowl bush missing.
When product appears under the machine (normally at the back) this is due to the auger spiral seal allowing the product through the auger shaft to the back and into the internal working of the machine. It is important to rectify this without delay.
Is the inner bowl bush located in the bowl?
This applies a little pressure on the augur end cap to create a good seal.
If this is left out (eg after cleaning) the seal will leak through the augur shaft.
The augur end cap should be cleaned and resealed weekly and replaced annually.
If the inner bush or the augur seal is missing or damaged product can leak through the augur shaft