TRAINING AND MAINTENANCE

Below is a selection of instruction videos designed to help you use, and understand your slush machine. We know how frustrating it can be when your slush machine goes wrong, and the odds are this only happens during the weekend or Bank Holidays.
We feel it’s very important for you to understand how your slush machine works and learn how to deal with problem when they occur, limiting any downtime and and any unnecessary stress!
We have included videos from getting started with your slush machine upon delivery, through to general maintenance to keep it in top condition and instructions for your engineer or competent person to help in the repair.

This short video is useful for staff training for the first time they use the slush drinks machine so everyone knows what to do right from the start.

You have the ability to adjust the consistency regulator on your Slush Machine to serve your customers with the perfect slush drink experience, no matter the weather.

We recommend you only adjust this setting if there’s a significant change in temperature, such as a heatwave, as the machine is factory-set to the best consistency for most normal situations.

It is very important to keep your slush machine clean. This should be carried out once a week if using a water based product or every three days when using a dairy based product like milk shake.

This should be carried out at least once a month to avoid future freezing problems. It only takes 10 minutes and is very easy to do. If this task has been neglected on your slush machine then the condenser may need a more detailed clean. We have another instruction video about this too.

If your Slush Machine is taking longer to freeze than normal, it’s possible the condenser is blocked. This happens when the condenser is not cleaned regularly as indicated in the video above.
This video gives instruction on how to deep clean the condenser and give your slush machine a new lease of life.

When one bowl on your slush machine is not freezing correctly, it’s usually a simple fix and not necessarily a problem with the refrigeration system. Check out this video for some troubleshooting steps, or give us a call and we’ll do what we can to get your machine back up-and-running.

Dry testing a slush machine can be a quick way to diagnose problems with the refrigeration system, and our engineer may ask you to do this before deciding on further action. Don’t panic! It’s easy.

If one bowl is not turning, it’s most likely a gearbox malfunction.
Don’t panic! They are very easy to change, and this video will show you how in a few simple steps.